HoduCC Contact Centre

HoduCC Contact Centre is a fully fledged omnichannel Multi-tenant and Single tenant contact centre software having next-generation technologies truly customizable for on and offline customer experiences.

Features:

  • Predictive Dialer
  • Skill Based Mapping
  • Automatic Call Distribution
  • WebRTC Phone
  • Auto Dialer
  • Single-Tenant & Multi-Tenant
  • Multilevel IVR
  • Real Time Analytics & Reports

WFH Feature:

  • Remote Agent
  • Inbuilt WebRTC Phone
  • Browser Based
  • Call Forwarding To Mobile
  • Call Bridging
  • Call Recording
  • Highly Secure

Add-Ons:

  • IVR & Agent Survey
  • Quality analysis
  • SMS Broadcasting
  • WhatsApp Broadcasting