Contact Centre Software

HoduCC Contact Centre is a fully fledged omnichannel Multi-tenant and Single tenant contact centre software having next-generation technologies truly customizable for on and offline customer experiences.

Features:

Predictive Dialer
Skill Based Mapping
Automatic Call Distribution
WebRTC Phone
Auto Dialer
Single-Tenant & Multi-Tenant
Multilevel IVR
Real Time Analytics & Reports

FT Technologies (T) Limited is a technically agile organization managed by people who have expert knowledge and experience in ICT applications, database, networking, security, and hardware

WFH Feature:

Remote Agent
Inbuilt WebRTC Phone
Browser Based
Call Forwarding To Mobile
Call Bridging
Call Recording
Highly Secure

Add-Ons:

IVR & Agent Survey
Quality analysis
SMS Broadcasting
WhatsApp Broadcasting

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